With the ISDN switch-off gradually approaching, Voice over Internet Protocol (VoIP) is paving the way for small businesses to transition to a new system. New systems can be intimidating to navigate, and small businesses may be asking themselves “why is this necessary”. Reduce My Costs are here to tell you the amazing and advanced features that you can introduce to your business because of this change.
With traditional handset phones, building a phone system that suits your business needs may be difficult due to technological limitations. With VoIP, the possibilities are endless, and we are here to help you understand why.
In our last Telecom blog, we spoke about why this change is for the better in terms of costs, connectivity, scalability, and call quality. In this blog, we are going to explore the features a great VoIP phone system can offer to your business.
Building a versatile call flow
Where older telephonic systems can offer a basic call flow structure for your business, VoIP software can exceed this. The right provider for VoIP can offer you the opportunity to build your own call flow suited to your business needs – from directing calls to available agents during working hours to dividing call flows into departments, or sending inbound callers to voicemail during unsociable hours, you have complete control over your business’ calls, improving your customer experience and adding flexibility to your operational function.
Enhancing customer experience
Creating a high-quality customer experience is essential for any business, even to the smallest of details. VoIP cloud software allows you to choose to represent your business through your telecommunications, ranging from a personalised Interactive Voice Message (IVR) specific to your business to a choice of hold music, to make even holding for a few minutes not seem so bad!
Keeping track of your business
The level of call monitoring that VoIP systems can offer can allow for a greater evaluation of your business and customer needs. Through easy access to call recordings, you can identify any processes/conversations that are working well and others that may not be getting you the results you want. Other benefits of this include quality assurance, overcoming potential disputes and call listening for training purposes.
Convenience for you
VoIP offers the convenience of having voicemails sent directly to your email as an audio file. This means that voicemails are much more easier to access and respond to! Furthermore, the do not disturb setting allows you to choose when incoming calls can be accepted. They will be automatically directed to voicemail, meaning you can work in peace without any distractions.
