Helping a Customer Get Their New Energy Contract on Track

The Issue

When a customer reached out to us about their new energy contract, it had just gone live – but things weren’t going as smoothly as they’d hoped. They hadn’t heard a word from their new supplier since signing the agreement and weren’t sure what to do next.

Our Solution

The first thing we did was ask them to take photos of their meter. This way, we could make sure there’d be no disputes over the opening readings during the transfer.

From there, we got in touch with the incoming supplier and made sure the query was picked up quickly. We confirmed the energy contract was live and asked why the customer hadn’t been prompted to submit their opening reads or set up a customer portal.

The supplier fixed this right away – welcoming the customer, creating their portal, and logging the opening reads with us. By the end of the day, the customer had full visibility over their account when just that morning, they’d had none.

To make things even easier, we offered to arrange a free site visit for a meter upgrade and to submit their meter readings every month on their behalf. That way, they didn’t have to stress about the supply side of things and could get back to what they do best – running their business.

The Results

In the space of a single day, we turned a confusing and uncertain start into a smooth and stress-free experience, leaving the customer confident in their new energy contract and supported going forward.

We’re proud to deliver this kind of quick turnaround and dedicated support for all of our customers. Get in touch with Reduce My Costs today and discover how much time, money, and stress we can save your business.