FAQ's
Got a question? Check out our FAQ's or ask our team!
General FAQ
Your dedicated Account Manager will search for the most suitable packages for your business’s needs and relay this to you. They will be on-hand at all times for any queries you have and will provide any guidance you might need in your decision making.
Yes, we provide 9 different services, meaning we can manage as many as you need.
You can either submit your bill on our website and our team will review and contact you with the best options, or alternatively call us on 0800 989 0144 to talk to one of our Account Managers.
Our service is completely free! All you need to do is submit your bill or call us and we’ll do the rest.
You get in touch with us with details about what services you would like us to help manage and a recent bill. We will compile a list of packages with the most competitive prices, then you decide which one is right for you and your business. It really is that simple – we take all the hassle out of finding the right price and package for your business utilities.
Due to our connections with top suppliers across the UK, we can provide the most competitive prices on the market! Furthermore, we provide multiple services for your business needs, so you can manage everything in one place.
This depends on your specific business needs. Our aim is to take the hassle out of finding the best package for your business while trying to save money in the process.
Energy FAQ
Yes, we will gather the prices from our energy suppliers and provide all the options for you to choose the deal that works best for you. We will advise you on the best package and price.
You can either contact your current supplier, or you can estimate your consumption by calculating the consumption shown on your last invoice. Alternatively, we can find this information out using a Letter of Authority (LOA).
A Letter of Authority (LOA) is a letter that you sign that gives your current supplier permission to share your meter and supply data with us. These are useful for when you cannot find a copy of your most recent bill.
Telecom FAQ
VoIP stands for Voice over Internet Protocol and is technology which lets you make and receive phone calls over an internet connection. Businesses are switching to VoIP due to the Public Switch Telephone Network (PSTN) and Integrated Service Digital Network (ISDN) being switched off in 2025. This means that traditional landline phones are being disconnected and VoIP will be primarily used for making phone calls.
Water FAQ
In 2017, the commercial water market was deregulated, meaning that businesses are now able to choose their water supplier. Reduce My Costs can help you choose a new water retailer, renegotiate a price with your current retailer, and aid you in choosing a new package based on your business’s needs.
Card Payments FAQ
A merchant account is a type of business bank account that allows a business to accept and process electronic payment card transactions.
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